At Fame, we have a very open communication with our customers. If in the case, a situation as mentioned above happens, please contact our customer service within 2 days of you receiving the shipment. Our phone number is (760) 890 -1515. You can also CHAT with our representative : click here
In the case of RETURNED PACKAGE : If any case when the shipment is returned back to us due to non-presence or refused delivery, there will be a restocking fee and shipping charges (yes, there are shipping charges incurred when the shipment is sent back to us) applied to your transaction before the refund is made. The refund is made after we receive the wine. The restocking fee is 15% and the delivery charges are based upon the shipment.